Refund policy

At Flats Craft we are extremely happy you decided to purchase our products but we also understand that sometimes things can take an unexpected route. We do accept returns or offer refunds on our items and want to make that an easy experience for you that works for both of us.

If your unhappy with the purchased product, we will happily accept a return and we will exchange it, or refund via PayPal. Simply make contact with us within 24hrs of receiving the goods and we will organise a replacement if the issue falls under the following conditions;
Item is not as described
Item is faulty
Item is damaged
item is returned in original condition in original undamaged packaging and not damaged in transit

Nothing will happen with a return or refund until we physically have the item.
It is the customers responsibility to ship the item back to Flats Craft at their expense. Flats Craft is not responsible for lost un-trackable mail, you the customer must take responsibility for the postal service you choose.

If we at Flats Craft  agree that your item meets the above return criteria and choose to replace an item, we will replace the item using a postal service of our choice. We will also refund your return shipping costs only upon presentation of a receipt of shipping service, if your item is deemed to fall under the above return criteria.

We will act as fast as we can but if a replacement item is not in stock we will contact you and order the replacement item in the fastest time possible. If your return is not found to have a problem, you will be charged shipping and time for inspection, you can ask for a quote before you proceed, these costs will not be inflated to deter you from proceeding.

Please choose your items carefully, and if the item description does not entirely cover everything you want to know about the item, PLEASE contact us..... Flatscraft@gmail.com

Our return policy does not affect your rights as a consumer as per Australian Consumer Law.

We genuinely want you to enjoy your shipping experience with Flats Craft and we will always endeavor to act in a mutually beneficial way for all customers. For us it means your happy and catching fish, and for you it means you get a quality product and an easy shopping experience, and catching fish.